Frequently Asked Questions (FAQs)
Welcome to the FAQs page of Whole Melts Extracts! Here, we’ve gathered the most common questions our customers have to provide you with quick and easy answers. If you don’t find what you’re looking for, feel free to contact our customer support team for further assistance.
1. What types of products do you offer?
At Whole Melts Extracts, we offer a variety of products, including Concentrates, beverages, live rosin, shatter, THC and more, all designed to enhance your wellness journey.
2. How do I place an order on your website?
To place an order, browse our product catalog, select your desired items, and add them to your cart. Then, proceed to checkout to enter your shipping and payment information. You will receive an order confirmation via email once your order is placed.
3. What payment methods do you accept?
To ensure smooth shopping experiences, we accept mostly digital payment options like Bitcoin payments, Apple Pay, Chime and other payment options. All transactions are securely processed.
4. How long does shipping take?
Typically, orders are processed within 1-3 business days. Shipping times can vary based on your location and the shipping method chosen, but you can usually expect delivery within 5-7 business days after processing depending on your shipping fee chosen.
5. Can I return my order?
Yes, we accept returns on unopened products within 30 days of delivery. To initiate a return, please contact our customer support team for instructions.
6. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment on our carrier’s website.
7. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions on select products. To stay updated, subscribe to our newsletter and follow us on social media for the latest offers.
8. Is customer support available?
Absolutely! Our customer support team is here to help. You can reach us via email at wholemeltextractsshop@gmail.com, through our live chat feature, or by calling +1 (920) 298-3048 during business hours.
9. How should I store your products?
To maintain product quality, store them in a cool, dry place, away from direct sunlight. Make sure to keep lids tightly sealed.
10. Are your products third-party tested?
Yes, we prioritize safety and quality. All our products undergo rigorous third-party testing, and we can provide certificates of analysis upon request.
11. Do you ship internationally?
Currently, we primarily ship within the United States. For international orders, please contact our customer support team for more information.
12. What is your privacy policy?
We value your privacy. Our privacy policy outlines how we collect, use, and protect your personal information. You can find the complete policy on our website.
13. Can I change my order after it has been placed?
If you need to make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is processed.
14. What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer support team within 48 hours of delivery. We’ll work with you to resolve the issue promptly.
15. Are there any age restrictions for purchasing your products?
Yes, you must be at least 18 years old to purchase products from Whole Melts Extracts. By placing an order, you confirm that you meet this age requirement.
16. What are the benefits of your extracts?
Our extracts are designed to promote wellness and support various health needs. Many customers report benefits such as relaxation, improved mood, and enhanced focus.
17. Can I find your products in retail stores?
Currently, we sell our products exclusively through our website. This allows us to maintain quality and offer the best prices directly to our customers.
18. Do you have a referral program?
Yes, we offer a referral program where you can earn rewards by referring friends to Whole Melts Extracts. Check our website for details on how to participate.
19. How can I unsubscribe from your newsletter?
If you wish to unsubscribe from our newsletter, you can do so by clicking the “unsubscribe” link at the bottom of any email you receive from us.
20. What should I do if I have a question not listed here?
If your question isn’t covered in this FAQs page, please don’t hesitate to reach out to our customer support team. We’re here to help and ensure you have the best experience possible!
Thank you for visiting our FAQs page! We appreciate your interest in Whole Melts Extracts and look forward to serving you.